Lumi Terms of Use

Last updated: [Date]

These Terms govern your use of Lumi’s website, mobile apps, AI learning assistant, voice features, canvas, image upload, exams, curated curriculums, learning analytics, leaderboard, and related learning products.

By using Lumi, you agree to these Terms and the Lumi Privacy Policy.

1. What Lumi provides

Lumi provides AI-powered learning support, tutoring assistance, explanations, practice, exams, curated curriculums, feedback, learning analytics, leaderboard features, and related educational tools.

Lumi is not a school, official exam provider, or guarantee of any grade, score, admission result, scholarship, job outcome, or academic outcome.

AI responses may be incomplete or incorrect. You are responsible for checking important answers and using your own judgment.

2. Educational purpose only

Lumi is designed for learning support, study motivation, tutoring assistance, practice, exams, curated curriculums, and learning feedback.

Lumi is not designed to provide medical, mental health, legal, financial, family, relationship, emergency, safety, law enforcement, or crisis advice.

You should not rely on Lumi to make sensitive or high-risk decisions, including decisions about health, self-harm, violence, personal safety, family conflict, legal issues, whether to contact police, whether to contact authorities, or whether to seek emergency help.

If you may be in danger, someone else may be in danger, or you need urgent help, you should contact local emergency services, a trusted adult, school staff, a medical professional, law enforcement, or another qualified person.

Lumi does not monitor users as an emergency service and has no obligation to identify, report, escalate, or respond to emergencies or safety risks, except where required by applicable law.

To the maximum extent allowed by law, Lumi is not responsible for harm resulting from using Lumi outside its intended educational purpose or from relying on Lumi for sensitive, emergency, health, legal, safety, family, or crisis decisions.

3. Who may use Lumi

Lumi is designed mainly for students in Grade 9 and above, as well as older learners.

Lumi is not recommended for younger users unless they use it with parent or guardian guidance and supervision.

By using Lumi, you confirm that you are allowed to use the service under the laws that apply to you.

4. Your account

You are responsible for your account and for keeping your login information secure.

You must provide accurate account information and must not use another person’s account without permission.

Lumi may suspend or terminate accounts that violate these Terms, create risk, harm the service, or misuse Lumi.

5. Your content and learning activity

You keep ownership of the content you submit to Lumi.

You give Lumi permission to collect, host, store, process, review, analyze, use, and create derived data from your content and learning activity to provide, protect, personalize, improve, test, evaluate, train, and develop Lumi.

This includes chat messages, voice input, audio, transcripts, uploaded images, written canvas work, answers, submissions, exam performance, scores, timing, mistakes, corrections, curriculum progress, leaderboard activity, and product interactions.

Lumi may continue to use anonymized, aggregated, or de-identified information that no longer identifies you.

6. AI improvement

Lumi may use learning content and activity to train, fine-tune, evaluate, and improve Lumi’s AI systems.

Some plans may include additional privacy controls, such as the ability to opt out of certain AI training uses in account settings.

These controls do not prevent Lumi from processing information where needed to provide the service, personalize the user experience, maintain safety, prevent abuse, debug issues, comply with law, and operate Lumi.

7. Leaderboards

Lumi may offer national, regional, or other leaderboard features.

Leaderboards may use approximate location, such as country or region, and may display generated usernames instead of real names or email addresses.

You must not use leaderboard features to harass, identify, impersonate, or target other users.

8. Acceptable use

You agree not to:

• Use Lumi to cheat where outside help is not allowed.
• Upload content you do not have the right to use.
• Submit unnecessary sensitive information.
• Harass, threaten, abuse, exploit, or harm others.
• Upload illegal, hateful, sexual, violent, infringing, or harmful content.
• Try to access another user’s account or data.
• Attack, overload, scrape, reverse engineer, copy, resell, or misuse Lumi.
• Bypass Lumi’s safety systems, usage limits, payment systems, or access controls.
• Use Lumi to build a competing product without permission.
• Use Lumi for medical, mental health, legal, emergency, crisis, law enforcement, family, or other sensitive non-learning decisions.

9. Paid plans

Some Lumi features may require a paid plan.

Payments may be processed by third-party payment processors. Lumi may change prices, plans, features, or access limits from time to time.

Unless required by law or platform rules, payments are non-refundable.

10. Lumi’s intellectual property

Lumi’s software, design, models, prompts, workflows, learning systems, curriculum structure, content, and branding belong to Lumi or its licensors.

You may use Lumi only as allowed by these Terms.

You may not copy, reproduce, distribute, resell, or create competing services from Lumi’s content, software, systems, or outputs except where allowed by law or with Lumi’s written permission.

11. Product changes

Lumi is a fast-moving startup product. Features may be added, changed, limited, paused, removed, renamed, or discontinued at any time.

We do not guarantee that any feature, curriculum, exam, report, leaderboard, or AI tool will always be available.

12. Service availability

We try to keep Lumi reliable, but we do not guarantee that Lumi will always be available, accurate, secure, or error-free.

Lumi may be unavailable because of maintenance, updates, outages, technical issues, provider issues, or events outside our control.

13. Disclaimers

Lumi is provided “as is” and “as available.”

Lumi is not a medical, mental health, legal, emergency, crisis-support, or law-enforcement service. Lumi should not be used as a substitute for qualified professionals, trusted adults, school staff, emergency services, or relevant authorities.

To the maximum extent allowed by law, Lumi disclaims warranties of accuracy, reliability, fitness for a particular purpose, non-infringement, availability, and learning outcome.

14. Limitation of liability

To the maximum extent allowed by law, Lumi will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, lost opportunities, academic results, exam results, learning outcomes, or harm caused by relying on Lumi outside its intended educational purpose.

To the maximum extent allowed by law, Lumi’s total liability for any claim will be limited to the amount you paid to Lumi in the three months before the claim, or USD 100, whichever is higher.

15. Account deletion

You may request account deletion from the Customer Profile section in the Lumi app or website.

Deleting your account may remove access to your learning history, progress, subscription features, leaderboard status, and saved content.

16. Governing law

These Terms are governed by the laws of Singapore, unless mandatory local consumer protection laws require otherwise.

17. Changes to these Terms

We may update these Terms as Lumi changes.

If changes are material, we will provide notice through the app, website, email, or another reasonable method.

Your continued use of Lumi after changes become effective means you accept the updated Terms.

18. Contact

LUMI AI PTE. LTD.

[Singapore address]

Email: [legal/support email]